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Provider Registry Removal Policy and Procedure:
The purpose of this
procedure is to provide guidelines and instructions to
Public Authority team members for removing a Provider
from the Registry.
The Public Authority has
the right to remove a Consumer or Provider from the
time will the Registry deny a Provider’s right to be
hired by a Consumer, or a Consumer’s right to employ a
Registry is a “Privileged and Optional” referral list.
The Public Authority is
committed to providing excellent service.
The Public Authority reserves the right to
develop and enforce reasonable rules and regulations
regarding the conduct of the Providers listed on the
Public Authority is a mandated reporting agency and must
report any suspected abuse to Adult Protective Services
or the local law enforcement.
In decisions relating to the removal from the
Registry, the Registry will consider two levels of
offenses, minor and major.
The Public Authority will
remove a Provider from the Registry after two complaints
of minor offenses that have been reported by one or more
sources within a one-year period and have been deemed
valid by Public Authority staff.
The following is a list of causes for such
of a Provider from the Registry may be for reasons other
than those mentioned below:
appearing for scheduled interviews without notice.
Being late for work
without a reasonable cause.
inappropriate behavior toward a Consumer, a
Consumer’s representative (e.g.: guardians or
conservators) or other household member.
Refusal to do the
requested authorized tasks during work hours.
Not returning IHSS
related Consumer phone calls within a reasonable
amount of time.
Failure to inform the
Registry of any changes in work availability or
changes in contact information (address and phone
Authority will remove a Provider from the
Registry after one complaint of a major
offense that has been deemed valid by Public
The following is a list of causes for
Removal of a Provider from the
Registry may be for reasons other than those
specifically mentioned below.
Please be aware that for certain offenses
committed, the Registry staff may report, or advise the
Consumer to contact local law enforcement or Adult
Protect Services, or both, if the Consumer feels in
danger or believes the law has been violated.
Fraudulent activity of any type
subcontracting (arranging for someone
else to work for you) of hours.
of abuse. (Refer to the Adult Protective
Services handout & an APS report will be
the Consumer’s family’s home.
(An APS report will be made).
of a Consumer.
(An APS report will be made).
Dishonesty or misrepresentation related
to job duties.
Unauthorized disclosure of confidential
information relating to the Consumer.
intoxicated, being intoxicated or being
under the influence or possession of
illegal substance while working for the
the Consumer to supplement the allowable
from or leaving the job without notice.
Possession of a firearm or other
dangerous weapons while on duty.
Conviction of a crime that indicates
unfitness for the job.
putting the Consumer in danger.
convicted of any felony crime.