This document is
notice to IHSS Consumers of the rules that must be followed when
hiring a Provider from the Public Authority registry.
If you need assistance in reading or understanding this
document, please call the Public Authority registry staff at
Public Authority reserves the right to make and enforce
reasonable rules and regulations regarding the use of the
Provider Registry, and therefore, may deny access to the
Registry if the following minor and/or major offenses occur.
A Consumer will
be denied access to the registry after two (2) complaints of
minor violations that have been reported by one or more sources
within a 1-year period.
These offenses will be verified by Public Authority registry
staff. A Consumer will
not be eligible to access the registry for a period of one (1)
calendar year from the date of exclusion.
Repeated discourtesy, rudeness
or inappropriate behavior toward the Provider or registry staff.
A pattern of not following Registry
procedures, e.g.: canceling interviews without notifying
scheduled providers, not being available when Provider arrives
for scheduled work hours, etc.
Making inappropriate remarks or actions
towards a Provider because of race, religion, sexual
orientation, age or disability.
Refusing to sign correct timesheets.
Refusing to pay agreed upon mileage/gas
Insisting the Provider perform tasks not
authorized by the IHSS social worker, such as:
services for other family members
for pets, except service animals
unauthorized yard work
A Consumer may be excluded from accessing the
Registry after one (1) major offense that has been verified by
registry staff. It may
be corroborated by other sources such as the IHSS social worker
or a member of Adult Protective Services staff, etc.
A Consumer will not be eligible to access the Registry
for a period of one (1) calendar year if a major offense is
Theft, forgery, dishonesty or misrepresentation
in connection with the Provider.
Any conviction for fraud will result in a
suspension from the registry for 10 years per IHSS regulations.
Loaning or borrowing money from a Provider.
Inappropriate contact with the Provider’s
Sexual harassment or abuse of the Provider.
Physical abuse or assault of the Provider, or
knowingly putting the Provider in danger.
Displaying a firearm or other weapon in a
Possession, use and/or offering of illegal
Please be aware that these violations will be
brought to the attention of the Public Authority Executive
Director and IHSS social worker.
Registry staff may also be required to contact APS and/or
local law enforcement if a crime is suspected of having been
committed. Loss of
access to the Registry means you will need to find Providers
A primary goal of the Public Authority is to help
IHSS Consumers be effective and successful employers of their
Provider(s). The IHSS
Public Authority encourages you to develop a positive working
relationship with your Provider(s).
If you are uncertain about your rights and
responsibilities, please contact your IHSS social worker or the