Ombudsperson Program

     An Ombudsperson is available in every county to assist parent, employers, and the community and will provide information about the child support program, resolve issues, and answer questions.

     The Ombudsperson Program also helps parties through the Complaint Resolution process and State Hearing, and helps to arrange for special accommodations and interpreters needed at Stated Hearings. The Ombudsperson Program also evaluates customer satisfaction and suggests ways to resolve concerns and improve customer services.

What are the Ombudsperson's Responsibilities?

• To help you with child Support issues.
• To assist you in understanding the complaint process before, during, and after the complaint is files
• To assist you in preparing for a State Hearing

Contact Imperial County  CSS Ombudsperson
ombudsperson@imperialcounty.net

State Document Library on Ombudsperson Program http://www.childsup.cahwnet.gov/program/ombudsperson/library.asp

Contact another County Ombudsperson: http://www.childsup.ca.gov/program/ombudsperson/contact.asp